Frequently asked questions
How do I claim my discount in the shops and cafés?
Simply present your Membership card when you make a purchase and the discount will be applied.
How do I claim my four free tickets?
Your free tickets can be redeemed on all events except Adult Courses, Late at the Library evenings and other select exceptions, and will be applied at the point of booking. To book event tickets simply call the box office on +44 (0) 1937 546 546. If you bought Membership online, you can log into your online account and redeem your free tickets when booking events online.
What happens if I visit and forget / or have lost my Membership card?
Members will not be able to access discounts and Membership benefits such as admission to exhibitions and the Members' Room without a valid Membership card. If you have lost your Membership card, a replacement can be printed from the Information, Tickets & Membership Desk at St Pancras. This will render your lost / forgotten card inactive. Alternatively you can telephone Customer Services on +44 (0) 1937 546 060. They will be happy to post a replacement card to you.
Who can I bring with me when I visit?
What do I do if I've forgotten the password to my online account?
Please call +44 (0) 1937 546 060 and our team will help you.
Where can I find your Membership terms and conditions?
What kind of services do you provide in the Members' Room?